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c_inco01 Receive Your Complimentary White Paper NOW! The Work-at-Home Agent Model for Improved Customer Loyalty. The benefits of the home-based model are compelling. From cost efficiency to disaster recovery to reduced attrition, the established trend of the homebased model resonates with many of us. But why are these benefits so worthwhile? Because within these benefits is an even more valuable outcome.

This paper discusses options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.
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c_tipp18 I wish to receive a complimentary Comparison Guide: Enterprise VoIP PBX - Leave a lasting positive impression with your customers! For many businesses the contact center is where your customers will connect and interact most frequently with your company. VoIP systems are becoming the ultimate solution to building an ongoing positive experience for your customers. This FREE Comparison Guide walks you through the major vendors of VoIP-enabled contact centers and includes topics such as:
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c_msf21 Receive Your Complimentary White Paper: Comparing Research In Motion and Microsoft Mobile Solutions. The concept of working "any time and anywhere" has become popular. To support this concept, many organizations are adopting mobile solutions. Mobile solutions are essential to a strong IT infrastructure because they facilitate employee access to information in near-real time, regardless of location. Organizations that implement mobile solutions benefit from a work force that remains fully connected to the business both on and off site. This paper compares the Research In Motion BlackBerry solution (BlackBerry mobile devices and BlackBerry Enterprise Server) with the Microsoft® mobile solution (Microsoft Windows Mobile® and Microsoft Exchange Server 2007 SP1 with Microsoft ActiveSync® technology) by analyzing features of the user experience and the administrator experience. Use the information in this paper to understand the benefits and shortcomings of both solutions.
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Request Your Complimentary White Paper: The Impact of Lean on Consumer Product Manufacturers. Learn the real dedication to Lean that requires a focus on change, the identification of areas of improvement across the enterprise and a commitment to monitor continuously.
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